Vantr Platform Onboarding

Individual Asset Creator

• Onboarding Journey Map - https://faq.vantr.io/faq/individual-asset-creator-onboarding-journey-map/
• Ready to onboard

Organisation Users - Asset Creator

• Onboarding Journey Map - https://faq.vantr.io/faq/organisation-users-onboarding-journey-map/
• Organisation Users umbrella / Catalogue showcase in Vantr Store Front is in roadmap ( as of 30th March 2022 )

Custom Store Front

• Custom Store Front for Vantr Platform is in roadmap ( as of 30th March 2022)

Onboarding Process Flow for Individual / Organisation Users - Asset Creators

Program Management

1. Prioritise and select at most 3 customers for the customer onboarding Support which needs handholding from Vantr Engineering.
2. Liaise with Sales to schedule meeting in Calendar on every Saturday for onboarding support.

Engineering Support is available on every Saturday / three slots as mentioned below:
     - 09:00 AM IST - 10:00 AM IST
     - 10:30 AM IST - 11:30 AM IST
    - 12:00 PM IST - 01:30 PM IST

3.   Raise a Customer onboarding Support Request using this form

Vantr Customer Onboarding Support Request

Customer Onboarding Knowledge Base

DocsLabKaliraj Subra Manian

Following are the mandate details to be filled:
1. Customer Name
2. Customer Email
3. Customer Onboarding Type - Individual / Organisation
4. Meeting Invite to join
5. Sales Representative should be present in the meeting along with Customer Support Engineer

This request will notify Vantr Support Team to be available on Saturdays for Customer onboarding Support.
The requests which are raised on or before Thursday of the week will only be served on that Week's Saturday.

Please note that, this process is applicable only if you need handholding support from Engineering rather than using the DIY Documentation.

Engineering Support

1. Once the Support request is raised, Customer Support Engineer will publish the list of customers onboarding planned for the Week Saturday to all stakeholders ( Sales ,Program Management, Vantr Scrum Team )
2. Customer Support Engineer will join the meeting link and ensure customer is onboarded smoothly to our Vantr Platform
3. Customer Support Engineer will publish the Customer onboarding status to all stakeholders ( Sales, Program Management, Vantr Scrum Team )

Vantr Whitelabelled Solution Onboarding

Requirement Template

Vantr White-labelled Solution Requirements

REQ. 1: What is the domain name to be used for MintPad ?MintPad is Vantr Asset Lifecycle management Portal where asset creators can manage their asset(s) ( E.g. Create Asset, List Asset for Sale either in crypto or FIAT, select Store front, showcase asset, create Proof of Ownership for

DocsLabKaliraj Subra Manian

Onboarding Process

Program Management

1. Liaise Requirements Gathering based on the template with Sales
2. Priorize when to pick whitelabelled Solution Engineering work
3. Flag Off to kickstart Sprint

Engineering

1. Sign Off Requirements / Features
2. Environment set up, Develop, Integrate and Test
3. Delivery Timeline - 3 Weeks (2 Weeks for Environment set up, Porting, Configuration, Development + 1 week for Testing and Production Bring up) for 4 resources

Raise a Customer onboarding Support Request using this form
https://forms.gle/wYLbsRNq58TDH4AAA

1. Engineering Support is available on every Saturday / three slots as mentioned below:
       - 09:00 AM IST - 10:00 AM IST
       - 10:30 AM IST - 11:30 AM IST
      - 12:00 PM IST - 01:30 PM IST
2. Following are the mandate details to be filled:
   1. Customer Name
   2. Customer Email
   3. Customer Onboarding Type - Individual / Organisation
   4. Meeting Invite to join
   5. Sales Representative should be present in the meeting along with Customer Support Engineer
3. Please note that, this process is applicable only if you need handholding support from Engineering rather than using the DIY Documentation.
4. Once the Support request is raised, Customer Support Engineer will publish the list of customers onboarding planned for the Week Saturday to all stakeholders ( Sales ,Program Management, Vantr Scrum Team )
5. Customer Support Engineer will join the meeting link and ensure customer is onboarded smoothly to our Vantr Platform
6. Customer Support Engineer will publish the Customer onboarding status to all stakeholders ( Sales, Program Management, Vantr Scrum Team )

REQ. 1: What is the domain name to be used for MintPad ?

MintPad is Vantr Asset Lifecycle management Portal where asset creators can manage their asset(s) ( E.g. Create Asset, List Asset for Sale either in crypto or FIAT, select Store front, showcase asset, create Proof of Ownership for the asset, Analytics of the asset sold etc. )

REQ. 2: What is the domain name to be used for Store Front ?

StoreFront is the NFT Marketplace for purchasers to browse assets, buy assets

REQ. 3: What is the Official Store Front Name/Title to be used ?

E.g. Vantr NFT Marketplace

REQ. 4: What is the Tag line to be used in Store front ?

E.g.Valuable NFT Collections

REQ. 5: What are the categories to be shown in Store front and its corresponding Description ?

Example: Art, Collectible, Entertainment etc.

REQ. 6: What is the Official Company Website URL ?

This URL will be linked in Store front footer.

REQ. 7: What is the official Company Registered Address ?

This address will be added in the store front Footer(s).

REQ. 8: What is the official Logo to be used in store front ?

We would need branding assets ( Logo / Icon / Favicon ) in any of the following formats
a) <branding_asset>.ai ( Adobe Illustration Format )
b) <branding_asset>.psd ( Photoshop Document Format )
c) <branding_asset>.png ( High Resolution 1024*1024 px minimum )

REQ. 9: What is the primary theme color to be used in store front and mintpad ? Please provide answer as html color code.

E.g. Primary Color for Vantr: #1200d5

REQ. 10: What is the email address to be used for auto reply email sender to engage customers ?

E.g.: noreply@vlinder.io

REQ. 11: What is the Admin Owner Email Id to be used in Minting Interface ?

E.g. : admin@vlinder.io

REQ. 12: Who will own the "Stripe Payment" Business Account ?

We have following two options

Option 1) vlinder as Primary Business Account and can create connected account for "White labelled Organisation"

Option 2) "White labelled Organisation" as primary Business Account and can create connected account for "vlinder"

REQ. 13: What is the customer care contact Email Address to be used in Store front ?

This will be linked in footer section

REQ. 14: What is the customer care phone number to be used in store front ?

This will be linked in footer section

REQ. 15: Request for "Terms of Use" Legal Document

Refer for Example: https://www.vantr.io/terms

REQ. 16: Request for "Privacy Policy" Legal Document

Refer for Example: https://www.vantr.io/privacy

REQ. 17: What is the Instagram handle to be used for Store Front ( Optional ) ?

This handle will be linked in footer section

REQ. 18: What is the Twitter handle to be used for Store Front ( Optional ) ?

This handle will be linked in footer section

REQ. 19: What is the Facebook handle to be used for Store Front ( Optional ) ?

This handle will be linked in footer section